Terms of service

By accessing or purchasing from primequestrian.com, you agree to the following terms. Please read them carefully.

1. About Us Prim Equestrian is an online retailer of premium equestrian apparel and accessories, based in the United Kingdom.

2. Orders & Payment All prices are listed in GBP and are inclusive of applicable taxes. We reserve the right to refuse or cancel orders at our discretion, for example in cases of pricing errors or suspected fraud. Payment must be made in full at the time of purchase.

3. Shipping We aim to dispatch orders promptly. Delivery times are estimates and may vary. Risk of loss passes to you upon delivery.

4. Returns & Refunds Returns are accepted within 14 days of delivery, provided items are unworn with all original labels attached. Socks cannot be returned for hygiene reasons. Please refer to our full [Refund Policy] for details.

5. Intellectual Property All content on this website — including images, copy, and branding — is the property of Prim Equestrian and may not be reproduced without permission.

6. Limitation of Liability To the fullest extent permitted by law, Prim Equestrian shall not be liable for any indirect or consequential losses arising from your use of this site or purchase of our products. This does not affect your statutory rights as a consumer under UK law.

7. Your Statutory Rights Nothing in these terms affects your rights under the Consumer Rights Act 2015 or other applicable UK consumer protection legislation.

8. Governing Law These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. Changes to These Terms We may update these terms from time to time. Continued use of our site following any changes constitutes acceptance of the updated terms.

10. Contact For any questions, please contact us via the details on our Contact page.