Shipping policy

Processing & Dispatch Orders are typically processed within 1–2 business days of being placed. You will receive a confirmation email once your order has been dispatched.

Delivery Times We aim for all orders to arrive within 7 days of purchase. While we do our best to meet this timeframe, delivery estimates are not guaranteed and may be affected by carrier delays or busy periods.

Shipping Rates Shipping costs are calculated at checkout based on your delivery address and chosen shipping method.

UK & EU Delivery We currently ship within the United Kingdom and to European Union countries. EU orders are shipped at a flat rate and delivery times may be slightly longer than UK delivery. If you are outside the UK or EU and would like to place an order, please get in touch and we'll do our best to help.

Order Tracking Where available, tracking information will be provided in your dispatch confirmation email so you can follow your order's journey.

Failed Deliveries If a delivery attempt is unsuccessful, please follow the instructions left by the carrier. Prim Equestrian is not responsible for orders that cannot be delivered due to an incorrect address being provided at checkout.

Questions? If you have any concerns about your delivery, please don't hesitate to contact us.